Fuji Xerox Ranked Top in IT Consulting/Upstream Design Services Category of Nikkei Computer's 18th Customer Satisfaction Survey
TOKYO, August 19, 2013 — Fuji Xerox Co., Ltd. received the top ranking in the IT Consulting/Upstream Design Services category of 18th Customer Satisfaction Survey by Nikkei Computer, an information technology magazine published by Nikkei Business Publications, Inc (herein after, Nikkei BP).
The IT Consulting/Upstream Design Services category covers services in the upstream design including consulting, business analysis and development of basic design to deliver information system proposals. The survey for the category evaluates following eight criteria; proposal capability, business analysis capability, quality and structure of consultants, knowledge and know-how, project management capability, quality of deliverables, adherence to budget, and service fees.
Fuji Xerox will continue and enhances its efforts to achieve higher customer satisfaction by delivering quality services that help solve customers' business challenges, including achieving higher business efficiency.
For more details about the survey, please visit Nikkei BP's website or see the August 22, 2013 issue of Nikkei Computer. (Only in Japanese)
Nikkei Computer's Customer Satisfaction Survey targets companies using computers to evaluate the level of satisfaction of system development/operational services as well as hardware/software such as servers and Enterprise Resource Planning packages offered by IT vendors. The survey is planned and conducted by Nikkei Computer and Nikkei BP ICT Innovation Research Institute, a think tank established by Nikkei BP in January 2013. The survey was implemented and compiled by Nikkei BP Consulting. Nikkei BP Consulting sent the questionnaires to 11,134 information system departments in companies and organizations across Japan—including those listed on the stock exchanges including those in emerging equity markets, non-listed ones with annual sales of more than 20 billion yen, and local governments excluding central governments and villages. The survey was conducted from May 7 to June 12, 2013, and received 1,752 valid responses (response rate: 15.5 percent).
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