TOKYO, August 9, 2012 — Targeting the small- and medium-sized business (SMB) market, Fuji Xerox Co., Ltd. will start offering a SaaS-Based IT Monitoring and Administration Service on August 16, which remotely monitors and administers customers' servers and network devices.
The new service offers a one-stop support from 24/7 monitoring the operation status of servers and network devices to detecting failures and arranging their repairs. It provides an environment where workers can feel secure in using their IT system, thereby contributing to the reduction of workload of system administrators and relevant departments.
Using the Internet, experienced IT operators remotely monitor the operation status of customers' servers and network devices round the clock. Any alerts and failures are notified to customers by email.
The optional On-Site Pack provides one-stop support that handles failure detection/isolation and software resetting without troubling customers. In addition to notifying the failures by email, operators contact the customers by phone. In case of emergency, engineers from Fuji Xerox's service network of 370 sites nationwide are dispatched to customers for on-site support. If required, on behalf of customers, they arrange the repair request for other manufacturers' servers and network devices.
The service provides an online administration feature that allows system administrators to check failure information and usage tracking data of monitored devices at any time. Additionally, the service offers usage tracking data in the form of a graphical report, which can be used for predicting and detecting failures such as server crash and response degradation.
Together with the existing IT Support Service Pack II, which offers troubleshooting and operation support for computers, customers can receive a comprehensive one-stop support that covers computers, servers and network devices.
Currently, IT systems support all aspects of business operations, and maintaining the high availability of servers and network devices is an important factor also for SMBs. However, SMBs find it difficult to allocate a sufficient number of people to their system administration departments, resulting in increased workload in system administration. Fuji Xerox's new service contributes to resolving such issues.
|Product names||List prices (before tax)||Unit|
|SaaS-Based IT Monitoring and Administration Service Basic service||30,000 yen||Per month per contract|
|SaaS-Based IT Monitoring and Administration Service Node monitoring service||1,500 yen||Per month per node|
|SaaS-Based IT Monitoring and Administration Service Node monitoring/on-site pack (for servers)||20,700 yen||Per month per node|
|SaaS-Based IT Monitoring and Administration Service Node monitoring/on-site pack (for network devices)||1,900 yen
(For devices with list price less than 200,000 yen)
|Per month per node|
(For devices with list price of 0.2-one million yen)
(For devices with list price of one million yen and above)
|SaaS-Based IT Monitoring and Administration Service On-Site Pack (for monitoring servers)||3,800 yen||Per month per device|
|SaaS-Based IT Monitoring and Administration Service Initial registration service||30,000 yen||Contract|
|SaaS-Based IT Monitoring and Administration Service Agent installation service||5,000 yen||Per device per installation|
|SaaS-Based IT Monitoring and Administration Service Settings request sheet preparation service||30,000 yen||Per 15 nodes per service|
Only in Japan