Company No.1 in Document Process Outsourcing and No.3 in Best Managed Global Outsourcing Vendors
TOKYO, August 3, 2009 — Xerox Corp . and Fuji Xerox Co., Ltd. are the leader in Document Process Outsourcing (DPO) according to the 2009 Black Book of Outsourcing, an annual guide that evaluates the costs and benefits of outsourcing. Further, Xerox Group is ranked No.3 in Best Managed Global Outsourcing VendorsNote 1 out of 4,839 global outsourcing supplies of various service lines and locations. Compiled by Brown-Wilson Group, Black Book produces a yearly ranking of outsourcing companies based on survey responses from more than 24,000 executives worldwide.
"The survey results demonstrate that Xerox and Fuji Xerox are delivering comprehensive, integrated document management solutions that meet or exceed client expectations around the world," said Scott Wilson, partner, Brown-Wilson Group and co-author of the Black Book of Outsourcing guide.
Documents, both digital and paper, touch every corner of an organization regardless of size, industry or locale. Outsourcing services of Xerox/Fuji Xerox, Global Services, helps companies of the volume of documents moving through the business - and the costs associated with printing, sharing and updating them - which can be a swift way to impact the bottom line.
"Top executives of our clients are recognizing the true value of document outsourcing as we help them achieve business processes improvement, higher productivity and TCO (Total Cost of Ownership) reduction particularly during these tough economic times," said Masaki Okano, president, Fuji Xerox Global Services that covers Japan and Asia Pacific. "Our advantage is provision of consistent, high-quality document outsourcing services worldwide together with Xerox, and the Black Book ranking results proved our position as a global leader in this business field. We continue to contribute to our customers’ business growth."
The Black Book of Outsourcing ranking by Brown-Wilson Group started in 2005, and this was the fifth annual survey. The 31 key performance indicators (KPI)Note 2, including problem solving, results-oriented performance culture, and outsourcing business diversity, of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 per criteria. Additionally, 18 KPIs in operational excellence are also balloted for later study.
Based in Florida, the United States, Brown-Wilson Group conducts an independent and unbiased annual user survey to evaluate leading global outsourcing service providers and advisors, and customs reporting for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.
Using Lean Six Sigma-based methodologies, Xerox/Fuji Xerox Global Services, comprehensive document outsourcing services, will deliver an enterprise-wide strategy, expected to free up hundreds of minutes of employee time annually. Xerox and Fuji Xerox provide consistent, high-quality services worldwide, and their global clients include the Procter & Gamble Company's (P&G) and many others.